Do you have a question regarding the shipping of your car or truck? Submit it HERE and not only will it be answered to the best of our ability, it may also appear on this page!
QUESTION: How much gas can I leave in the tank when I ship my car?
ANSWER: Please leave no more then 1/4 tank in the vehicle when it is scheduled for pick up.
QUESTION: Is it alright for me to place personal items in the car? You are traveling there anyway.
ANSWER: The Department of Transportation states that no more than 100lbs of personal belongings shall be in the vehicle, in the trunk.
QUESTION: What do you need in order to pick up my car at the auto auction?
ANSWER: It depends on the auction, but in most cases we will need a buyer number, inventory or lot number and a release for the vehicle. Delays in faxing the release to us prior to pick up could result in an added charge if upon arrival to load your car our driver has to wait for you to then fax the release.
QUESTION: What if I canít be at the pick up location to meet the driver?
ANSWER: In most cases it wonít be a problem if there is no one available to meet the driver. As long as we have a good address, the car is accessible and we are notified of the location of keys and any paperwork needed we should be able to accommodate you.† The driver will take a thorough visual & written inspection prior to loading the vehicle as they do in all shipments.
QUESTION: What if I canít be at the delivery location to meet the driver?
QUESTION: I can have my car moved by someone else for a cheaper rate, why should I hire your company?
ANSWER: You will find that our rates generally canít be beat. However there are individuals and companies who will offer you a great rate per mile on moving your vehicle to get your business. There are several things you need to think about regarding these ďtoo good to be trueĒ shipping rates:
1. Are they licensed by the Department of Transportation (DOT) and do they have proper authority from the† Federal Motor Carriers Safety Administration (FMCSA) to haul your vehicle legally along US highways? The cargo & liability insurance required to be awarded authority by the FMCSA makes it impossible for us to compete with people who are transporting vehicles without proper authority. When we see rock bottom rates this is the first thing that we suspect...that they are illegally transporting customers vehicles.
2. Are they insured with enough cargo and liability insurance to cover your vehicle incase of a problem?
3. Do they have the proper equipment and is that equipment maintained?
4. Can the carrier really transport your vehicle for this amount? Will you be hit with other charges & fees (or will it really be transported?). Beware of carriers who give you a great rate but require you to pay up front as there are unfortunately some out there who use this ploy to get your money but never pick up or deliver the vehicle. Make sure to check references by googling the company or individual!
Think about your answers to the above questions so that you donít end up putting† your vehicle in the wrong hands. If the person/company transporting your vehicle is not compliant with the DOT & FMCSA their cargo is subject to seizure and it does happen! The DOT/FMCSA enforcement officials do not care that you need your car, for whatever reason. It will be released when they get to it, days later. Donít make this all to frequent mistake in order to save a few dollars. ALWAYS make sure your carrier is fully licensed and insured!
QUESTION: How secure is my vehicle? Will it fall off the trailer?
ANSWER: Each wheel of your vehicle will be strapped doing tightly & securely to our trailer.† Each time the driver stops he checks the straps to make sure they remain tight and that there is no slippage. All our straps are maintained and inspected after each trip and are replaced at the first sign of wear.† Our trailer is also checked regularly to be sure there is no weakness and that welds are tight. Rest assured that your vehicle is safe.
QUESTION: How long will it take to get to itís destination once you have picked it up?
ANSWER: Of course this would depend on the distance between pick up and delivery, however, if being transported within the Northeastern United States you will generally receive the vehicle within 3 days of pick up, unless other arrangements have been made.
QUESTION: If your truck is in an accident whose insurance covers my vehicle, mine or yours?
ANSWER: Here is another example of where going with a legal, licensed and insured carrier will be to your benefit. When Linhares Trucking transports your vehicle it is insured for up to $100,000 in damages. We also carry $1,000,000 liability.† If you choose to use an illegal carrier (one who does not have DOT/FMCSA authority or insurance to transport vehicles along US roadways) to haul your car or truck and the carrier is in an accident you will not be insured for damages to your vehicle or liability in the event your vehicle damages, injures or kills something or someone else.
QUESTION: What happens to my vehicle if yours breaks down?
ANSWER: In the event that our truck needs repairs while on a run repairs will be made as quickly as possible. Cars will remain on the trailer until repairs are made. Shippers will be contacted immediately and arrangements made as needed.
QUESTION: What do I need to do to prepare my vehicle for transport?
ANSWER:† Getting your vehicle ready for transport is easy. Just follow these simple steps:
1. Take everything out of the car except for the title & registration. Personal items are not insured while the vehicle is being transported. DOT requires that no more than 100lbs of personal items be in the vehicle, and those are to be in the trunk.
2. Make sure that there is no more than 1/4 tank of fuel in the tank of the vehicle.
3. Make sure that you have any paperwork that is necessary for the transport of the vehicle ready and accessible to hand to the driver.
4. Make sure the vehicle is easily accessible with a clear path to where the trailer will be parked.
5. Make sure the battery is fully charged and that there is air in the tires. If this is not possible please notify us ASAP.
Frequently Asked Questions
Transporting vehicles throughout the Northeast
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